We can issue refunds on products that receive a Return Merchandise Authorization (RMA) within 30 days of delivery unless otherwise noted at the time purchase. If you receive an RMA, you are responsible for the return shipping fees.

If your purchase is defective or an incorrect order fulfillment, it is exempt from any restocking fees and will be replaced or repaired in accordance with warranty and service level terms. Items that are exempt from a restocking fee are noted on the product description page. All other returns are subject to a 25% restocking fee. Orders shipped to an address outside the United States may not be returned.

All components must be returned in new condition and in their original packaging. Partial, damaged, or incomplete returns will not be refunded. All software and hygienic material sales are final.

We reserve the right to refuse refunds at our discretion.

Please call 1-877-676-6765 or email us at support@ishopbinding.com if you have a question about a refund.

When to Expect Your Refund

Please allow two billing cycles, or 21 business days, for us to receive your return and process a refund. Note that, unless otherwise stated, your refund:

• will be in the same form as your payment for the order, and
• will be equal to the price of your order, minus shipping and handling, and any indicated restocking fees.