Ordering from iShopBinding should be painless. If you are having a problem with your order, we want to resolve it. See the list below for possible problems and how to get help. If your problem isn't on the list, feel free to call 1-877-676-6765 or email us at support@ishopbinding.com for assistance.

I Want to Change or Cancel My Order

If you need to change or cancel an order that you have submitted, call 1-877-676-6765 or email us at support@ishopbinding.com for assistance.

Declined Payment

If we are unable to authorize a charge to your credit card, we will let you know that we could not process your order because of declined payment.

Although there are several reasons for a payment to be declined, we are unable to obtain more information about why we are unable to authorize a charge for your order. If we notify you that your iShopBinding order cannot be processed due to declined payment, contact the issuing bank or card company for details and/or supply us with another method of payment for your order.

My Order Arrived Broken or Defective

We apologize for the inconvenience. Please immediately call 1-877-676-6765 or email us at support@ishopbinding.com. Our Returns section explains how we will process a refund or replacement for broken or defective items.

I Received an Item I Didn't Order

If we sent you the wrong item, we apologize for the inconvenience. Please call 1-877-676-6765 or email us at support@ishopbinding.com for assistance if you receive an item that you didn't order.

I Received More of an Item Than I Ordered

Sometimes duplicates or triplicates of an order are shipped unintentionally. If you notice duplicates on your order before it's shipped, please call 1-877-676-6765 or email us at support@ishopbinding.com.

If you have received your order and you have more of an item than you ordered, or if you were charged multiple times for a single order, please contact us either by calling 1-877-676-6765 or emailing us at support@ishopbinding.com.

I Received Only Part of My Order

When you order several items from iShopBinding, they may have different availability times or be sent to you from different locations. If you receive a shipment that doesn't have your entire order, the other items on your order will be sent separately. If you have questions about this process, call 1-877-676-6765 or email us at support@ishopbinding.com.